Frequently Asked Questions
- How do I find my size?
- Can I add my name or department name to my shirt?
- Why am I being asked to provide credentials on products requiring proof of occupation?
Promotions, Discounts and Coupons
- Is my information secure?
- Is an account needed to place an order?
- I forgot my user name and/or password, how do I retrieve them?
- Why am I being charged tax for my purchase on your website?
- Can I use PayPal?
- When will my credit card be charged?
- Can I redeem a gift certificate online?
- How do I get a copy of my invoice?
- How do I check the status of my order?
- How do I make a change to my order?
- How do I cancel my order?
- How are shipping charges calculated?
- When will my order be shipped?
- How will my order be shipped?
- How can I track my order?
- Why is my order delayed because of the weather?
- Do you ship internationally?
Chat with us online, email us or call us. We'll be glad to answer any question you might have.
What if my question isn't answered here?
How do I find my size?
Visit our Sizing Information Center to find the size chart you’re looking for.
Can I add my name or department name to my shirt?
Yes, please contact customer service at 866.673.7645 to add personalization to your clothing, bags, hats and more.
Why am I being asked to provide credentials on products requiring proof of occupation?
Quartermaster restricts the sale of selected products such as, but not limited to, embroidered apparel, badges, nameplates, insignia, emblems, and collar pins that identify the holder or wearer as a member of any law enforcement agency or other agency-specific titles. Click here for more information.
Promotions, Discounts and Coupons
Why is my promotion code not applying to all items and shipping methods?
Certain brands have pricing policies that restrict the prices we may advertise, and therefore cannot be discounted any further.
Percent and dollar-off promotions exclude all clearance merchandise and products from 5.11 Tactical, Adventure Medical Kits, Aimpoint, Altama, American Diagnostics, Arc'teryx, ASP, ATN, Bates, select Bayco items, Benchmade, Blauer, Buck Knives, Cat, Camelbak, Carhartt, Cheata Tactical, Cobra Cuffs, Condor, select Damascus, Danner, Dickies, Dick Kramer, Dutysmith, Ear Phone Connection, Elbeco, EOTECH, First Light, Force Multiplier, Garmin, Garmont, GoPro, Granite Gear, Hazard 4, HWI, Intoximeter, Keen, Kelty, Kuhl, LaCrosse, Land Air Sea, Leatherman, Line of Fire, Lowa, Luminox, Magnum, Magpul, Major Surplus, Marmot, Maverick, Maxpedition, Merrell, Mil-Spec Monkey, New Balance, Nightstick, Nike, Oakley, Ogio, Original S.W.A.T., select Pelican items, PriorityStart!, ProBuilt, select Pro Vision items, Q-Series, Quiqlite, ResQMe, Ridge, Rocky, Safariland, Sandpiper, Salomon, Sanmar, Shirt Stays Plus, select Smith & Wesson items, SPENCO, Suunto, Streamlight, Steiner, Strong Suit, Tasc, Telesteps, Timberland, Thorogood, Tommie Copper, Trijicon, Under Armour, Vertx, Wesol, Whelen and Wolverine, Z-Medica, except where otherwise noted.
Some exclusions apply to shipping promotions. Quartermaster Standard Shipping applies to orders received by 5:00 p.m. ET Monday through Friday for non-customized, in-stock merchandise. Quartermaster Standard Shipping normally ships same day for receipt within 4-6 business days. Saturdays, Sundays and holidays are not considered business days. To learn more, please visit our shipping information.
Is my information secure?
Is an account needed to place an order?
You do not need an account to place an order. You can checkout as a new customer and will have the option to create an account after completing your order.
I forgot my user name and/or password, how do I retrieve them?
You can have your user name and/or password emailed to you. To do this click on the "Sign In" link at the top of any of our web pages. Click on either the "Forgot your user name?" or "Forgot your password?" link found directly below the "Sign in" fields and button. Enter the email address used to set up your account and your user name/password will be emailed to you. NOTE: As a security precaution, requesting your password will delete your credit card information from your stored account information.
If you continue to have difficulty signing into your account, contact us for assistance.
Why am I being charged tax for my purchase on your website?
The sales tax applied to your purchase is determined according to state and local laws and regulations. The specific tax rate is based upon the shipped from and shipped to information in your specific order. We are required by law to collect tax in all 50 states where sales tax is collected and Quartermaster does business. We turn over all monies collected to the appropriate government agencies and we are audited by these agencies on a regular basis. Quartermaster does not profit from the collection of sales tax. For our tax-exempt customers, state laws require us to have your signed tax exemption or resale certificate on file at our offices. We are required to charge you sales tax if we do not have this documentation. If your agency's online purchases are being taxed and you've already qualified for tax-exempt status and have your letter or certificate on file with us, please contact us so we can get this corrected.
Can I use PayPal?
YES! We are now offering PayPal as a form of payment. The order can't be split between PayPal and another form of payment and all items have to be in compliance of PayPal's use policy (If you have a product on your order that violates their policy, the PayPal option will be unavailable).
When will my credit card be charged?
An initial authorization with the description reading GALLS may appear as pending on your account. However, your credit card will not be charged until the items ship.
Can I redeem a gift certificate online?
Yes! As a matter of fact you can redeem several if you have more than one. At checkout, simply enter your electronic gift card number and 4-digit PIN and apply the full amount remaining on your card or a partial amount. Need to check your balance? Click here or use the convenient link during checkout. NOTE: Paper gift certificates may be purchased by calling 866.673.7645 (a $0.50 handling fee is assessed for each paper certificate ordered). To redeem online these paper certificates require a one-time conversion by calling 866.673.7645. Gift certificates cannot be returned or redeemed for cash or credit except where required by law.
How do I get a copy of my invoice?
Email firstname.lastname@example.org or call 866.673.7645 to request a copy of an invoice.
How do I check the status of my order?
Contact customer service at 866.673.7645 or sign in using your user name and password. If you do not have an account, then you can check your status via order confirmation email.
How do I make a change to my order?
Generally, you may request items be canceled from your order via the order status page on our website if they are backordered or are shipping directly from our suppliers. If items have already shipped from suppliers cancelation requests cannot be honored (you may still return items however). If you require other changes to your order, please contact customer service at 866.673.7645 .
How do I cancel my order?
Contact customer service at 866.673.7645 .
How are shipping charges calculated?
Quartermaster Standard Shipping is just $8.95 regardless of order amount and applies to orders received by 2:00 p.m. ET Monday through Friday for non-customized, in-stock merchandise. Expedited shipping charges are calculated based upon the order total.
When will my order be shipped?
Quartermaster Standard Shipping applies to orders received by 2:00 p.m. ET Monday through Friday for non-customized, in-stock merchandise. Quartermaster Standard Shipping normally ships same day for receipt within 4-6 business days. Saturdays, Sundays and holidays are not considered business days. Some shipments may experience unavoidable delays due to severe weather conditions.
How will my order be shipped?
Quartermaster orders are shipped via FedEx and USPS standard shipping. Deliveries to APO/FPO and P.O. Boxes will be shipped via United States Postal Service.
How can I track my order?
You can track an order through your order confirmation email, sign in to your account to check order status, or call customer service at 866.673.7645 .
Do you ship internationally?
Yes, contact customer service at 866.673.7645 to place an international order.
How do I return an item for exchange, repair or refund?
Items can be returned up to one year from purchase date. Please refer to our Returns & Exchanges page for further detail.
Who can I contact about accessibility issues I encountered on this site?
Quartermaster is committed to making its website accessible to all individuals. Please refer to our Accessibility Statement page for further detail.